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Thursday, May 2 • 3:15pm - 3:35pm
Conversation: Everything I know about incident response I learned on an ambulance

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Using my experience as an EMT and time working in ERs and ambulances, places where incident response can be a high-stress environment, I present a high-level framework for beginner and intermediate incident responders that will help them calmly and systematically tackle incidents.

Effective incident response is more than just "get alerted, fix a problem." Having a systematic approach that discourages "tunnel vision," helps responders develop their own intuition, style, and procedures are critical in not only solving problems but also in preventing responder burnout.

Knowing what to monitor, how, and what questions to ask of your internal customers and of your monitoring platform itself can be difficult. Using my experience as an EMT and time working in ERs and ambulances, places where incident response can be a high-stress environment, I present a high-level framework for beginner and intermediate incident responders that will help them calmly and systematically tackle incidents.

I'll cover things like:

Your patient's vital signs
Treating with time
The difference between emergency response and surgery
What triage really means
Treating your patient and not the monitor
Sleeping or dead?
An acronym to help you always ask the right questions

Speakers
TW

Thai Wood

Thai Wood is a software engineer that helps teams build better systems. He is the Editor in Chief of Resilience Roundup and also writes at ThaiWood.IO.


Thursday May 2, 2019 3:15pm - 3:35pm
Touchdown Club Left

Attendees (23)